What these terms cover
These terms apply to orders placed with Solar Aster — by phone, by email, through the form on this site or in the shop at 1-21-5 Naritanishi, Suginami, Tokyo — and to the use of solar-aster.com. Browsing the site commits you to nothing. Placing an order means you accept these terms and the price we confirm at the time.
How an order works
This website does not take payment by itself. You tell us what you want, we confirm what is available that week and the price, and the order exists once you have said yes to that confirmation. For same-day delivery we need the order by 13:00. Because we buy at the Ota flower market and make everything to order, a specific flower is never guaranteed; we will tell you honestly what we can and cannot get and suggest alternatives if a stem is out of season or poor quality that day.
Prices and payment
Prices on this site are shown in yen and include consumption tax. Delivery within our 5 km radius is included in the price; beyond that we quote separately. One-off orders are paid in the shop, by bank transfer before delivery, or by card link. Subscriptions are billed monthly at the start of the month. Wedding packages require a 30% deposit to hold the date and the balance fourteen days before the wedding.
Delivery
We deliver Tuesday to Saturday within 5 km of the shop in our own van, usually within three hours of confirmation. If nobody is home we try a neighbour or a safe covered spot, leave a note and let you know. Flowers left outside in summer heat will not last, so we may bring them back to the shop and try again at an agreed time; a second delivery attempt to the same address is free, a third is charged at the delivery rate. Please check the address carefully — flowers delivered to the address you gave us count as delivered.
Substitutions
If a flower in an arrangement you saw on this site or in the shop is unavailable on the day, we substitute with a stem of equal or greater value in the same colour family and style. We do not substitute with dyed or artificial flowers under any circumstances. Where the substitution changes the look significantly we call or email first.
Cancellations and changes
One-off orders can be cancelled or changed free of charge until the flowers are bought or made, which in practice means by 17:00 on the day before delivery, or by 11:00 for a same-day order. After that we have already paid for the stems and cannot refund. Subscriptions can be paused or cancelled with seven days' notice with no penalty. Wedding cancellations more than thirty days out lose the deposit only; within thirty days the full package price is payable because the flowers have been reserved at market.
If something is wrong
Fresh flowers are perishable and we want you to be happy. If an arrangement arrives damaged or noticeably below the standard we describe, tell us within 24 hours with a photograph and we will replace it or refund it, your choice. Flowers that have simply reached the end of their natural life — dahlias after five days, most cut stems after a week — are not defective. Our notes on vase care describe what to expect from each variety.
Wedding and event work
A wedding package is agreed in a written brief that lists what will be made, the delivery and set-up times, and the price. Changes to the brief after the deposit are quoted before we do the work. We are responsible for the flowers; the venue is responsible for tables, water and access. Hire items (vases, stands) remain our property and are collected after the event; loss or breakage is charged at cost.
Content of this site
Texts and photographs on solar-aster.com belong to Solar Aster. You are welcome to link to any page and to share our photographs on social media with a credit; copying them into your own shop, catalogue or listing is not permitted. What is shown on the shop page is a guide to the season, not a live stock list.
Liability
Our liability for any order is limited to the price paid for that order. We are not responsible for delays caused by weather, road closures or an incorrect address, nor for the effect of flowers on pets or people with allergies — lilies in particular are dangerous to cats, and we say so on the card if you ask us to. Nothing in these terms limits liability that cannot be limited under Japanese law or reduces the protection consumers have under the Consumer Contract Act.
Changes, law and contact
We update these terms when the shop's practices change; the version on this page is the one in force. They are governed by the laws of Japan, and any dispute that cannot be resolved by a conversation goes to the Tokyo District Court as the agreed court of first instance. Questions about any clause: hello@solar-aster.com or +81 3-3311-7688, Tuesday to Sunday. Last revised 7 September 2026.
Contacts
hello@solar-aster.com · +81 3-3311-7688 · 1-21-5 Naritanishi, Suginami, Tokyo 166-0016